jett buzz Privacy Policy

1 Information We Collect

We collect certain information when you create an account on the jett buzz platform and at various points while using our services. This information falls into two categories:

1.1 Information You Provide Directly

• Full name and date of birth (for age verification — confirming 21+ age)
• Mobile number and email address
• Bangladeshi National ID (NID) or passport number (for identity verification)
• Bank account or mobile banking number (bKash, Nagad, Rocket, Upay) — for deposits and withdrawals
• Username and password chosen by the user

1.2 Information Collected Automatically

• IP address and device type
• Browser type and operating system version
• Date, time, and duration of sessions on the platform
• Which pages were visited and how much time was spent on each game
• Information collected through cookies and similar tracking technologies

jett buzz never collects unnecessary or excessive information. The specific use of each piece of information collected is explained below.

2 Purpose of Using Your Information

jett buzz uses collected information only for specific and lawful purposes. The reasons we process your information are:

2.1 Account Management and Identity Verification

The information you provide is used to register new accounts, verify logins, and maintain account security. It is also needed for age verification (confirming 21+) and account activation.

2.2 Processing Financial Transactions

Your payment information is used to process deposits and withdrawals. This includes verifying transactions made through bKash, Nagad, Rocket, and Upay.

2.3 Fraud Prevention and Security

Behavioral data is monitored to detect suspicious activity and keep accounts secure. Preventing a single person from creating multiple accounts is also part of this.

2.4 Customer Support

When you have an issue or complaint, our 24/7 live chat and email support team accesses the necessary information to help resolve it.

2.5 Platform Improvement

Analytical data is used to review user experience, add new features, fix existing issues, and improve performance.

2.6 Bonus and Promotional Communications

Your contact information may be used to notify you about bonuses applicable to your account, such as a welcome bonus or weekly reload offers. You can opt out of these communications at any time.

3 Data Storage and Security

jett buzz stores your information with the highest level of security. To achieve this, we follow the measures below:

3.1 Technical Security

• SSL (Secure Socket Layer) encryption technology is used to keep data transfers secure
• Sensitive information, particularly passwords, is stored in encrypted form — no staff member can read it
• Payment-related information is kept on separate, secured servers
• Regular security reviews and vulnerability assessments are conducted

3.2 Retention Period

Information is retained while your account is active and, after account closure, for as long as required to meet legal obligations. Once that period ends, the information is securely deleted.

3.3 Staff Access Controls

Only authorized jett buzz staff may view your information for specific purposes, and they are bound by confidentiality agreements. Every access to the data is logged.

4 Sharing Your Information with Third Parties

jett buzz does not sell your personal information or provide it to third parties for commercial purposes. Information may be shared in the limited cases described below:

4.1 Payment Processors

Information related to bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant financial institutions to process deposits and withdrawals. These institutions operate under their own privacy policies.

4.2 Technology Service Providers

Certain technology partners (such as hosting and analytics providers) may access limited information to operate the platform. These partners may not use the information independently without jett buzz's direction.

4.3 Legal Obligations

Information may be provided in compliance with applicable law in response to a court order or a valid request from a government authority. In such cases, jett buzz will make every effort to notify you where possible.

4.4 Game Studios and Software Providers

Game studios such as Pragmatic Play, Evolution, PG Soft, JILI, and Spribe may in some cases log gaming session data. This is part of the process required to verify game fairness and RTP.

5 Cookies and Tracking Technologies

The jett buzz website uses cookies. Cookies are small text files stored in your browser that help make the site easier to use.

5.1 Cookies We Use

• Essential Cookies: To maintain login sessions and ensure basic functionality. These cannot be disabled.
• Functional Cookies: To remember language preferences and other settings.
• Analytics Cookies: To monitor how often pages are viewed and improve the platform.

5.2 Cookie Controls

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some parts of the platform to not work properly.

6 Your Rights and Controls

Every registered user on jett buzz has the following rights regarding their personal information:

6.1 Right to Access Your Information

You can contact our support team to find out what information is stored in your account. After verification, we will provide the information within a set timeframe.

6.2 Right to Correct Your Information

If your account contains incorrect or outdated information, you can request a correction. Additional verification may be required for changes to identity-related information.

6.3 Right to Close Your Account

You can request to close your account at any time. However, certain information will be retained for a set period for legal and financial security reasons. Visit the Responsible Gaming page for details on account limits and self-exclusion.

6.4 Opt Out of Promotional Communications

If you no longer wish to receive bonus or promotional emails, let our support team know and they will be turned off. Account security and transaction-related messages will remain active.

7 Protection of Minors

jett buzz strictly prohibits anyone under the age of 21 from registering or using our services. We do not knowingly collect any information from minors.

If we become aware that a person under the age of 21 has created an account, that account will be closed immediately and the associated information will be deleted. Parents or guardians with concerns about this can contact our support team.

8 International Data Transfers

Although jett buzz operates primarily for users in Bangladesh, some of the technology infrastructure may run on servers located in other countries. In such cases, we ensure that regardless of where the data is stored, the security standards described in this privacy policy are maintained.

Data protection standards are established contractually for any sharing of information with third parties.

9 Changes to This Policy

jett buzz may update this privacy policy when needed. If any significant changes are made, we will notify you in advance via your registered email or mobile number. The updated policy will take effect from the date it is published.

Continuing to use the platform after any changes will be taken as your agreement to the new policy. We therefore recommend reviewing this page regularly.

To learn more about us and understand jett buzz's identity and values, visit our About Us page.

10 Contact Us

If you have any questions about this privacy policy or wish to make a request regarding your information, please contact our support team:

• Live Chat: Active 24/7, support available in Bengali and English
• Email: [email protected]

For any general questions, check our FAQ section — detailed answers to common questions are available there.

After receiving a privacy-related complaint, we generally aim to respond within business days. For complex cases it may take longer, but you will be informed of this in advance.